Shipping & Delivery
How long does shipping take?
Shipping typically takes 3-5 business days within the U.S. Once your order is placed, you will receive a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, we only ship within the U.S. (are we doing Canada?) We are working on expanding our shipping options to international destinations in the future.
What if my coffee arrives damaged?
If your coffee arrives damaged, please contact our customer support within 7 days of receiving your order. We will arrange for a replacement or refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Subscription
How does the subscription service work?
Our subscription service allows you to receive your favorite Quantum Brew coffee automatically at your preferred frequency.
You can choose to receive deliveries weekly, bi-weekly, or monthly.
Can I modify or cancel my subscription?
Yes, you can modify or cancel your subscription at any time through your account settings. Changes must be made at least 3 days before your next scheduled delivery.
Can I change the type of coffee in my subscription?
Yes, you can modify the type of
coffee you receive in your subscription by accessing your account and adjusting your preferences.
Are there any benefits to subscribing?
Subscribers enjoy exclusive discounts, early access to new products, and the convenience of having freshly roasted coffee delivered regularly.
General Questions
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay.
Can I return or exchange my order?
Yes, we offer returns and exchanges within 30 days if you are not satisfied with your purchase.
How can I contact customer service?
You can contact us through the contact form on our website, by email, or by calling us directly.